Privacy Policy
Effective date: 12 September 2025
Overview
This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, interact with our content, or contact us for bookings. By using our website, you agree to this Policy.
Information we collect
- Contact and booking details: name, email, phone, event details, preferences and messages you send via our forms or email.
- Technical and usage data: IP address, device information, pages viewed, clicks, approximate location, referring URLs, and timestamps.
- Cookies and similar data: preferences, analytics, and marketing identifiers set through our cookie banner and tools.
- Communications: email correspondence and notes relevant to your inquiry or booking.
- Social interactions: if you visit us via social platforms or interact with embedded content, those platforms may collect additional data under their own policies.
How we use your information
- Provide and improve our website, content and services.
- Respond to inquiries, manage bookings and customer support.
- Analytics and site performance (e.g., Google Analytics).
- Personalization and experience improvements (when enabled).
- Marketing, with your consent where required (e.g., Meta Pixel remarketing).
- Security, fraud prevention and legal compliance.
Cookies and similar technologies
We use cookies and local storage for:
- Essential: to run the site (always on).
- Analytics: to measure traffic and performance.
- Experience: to remember preferences and improve UX.
- Marketing: to deliver and measure ads.
Manage your choices any time: Open cookie preferences. You can also adjust your browser settings to block cookies and visit the following tools:
• Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
• Meta Ads preferences: https://www.facebook.com/adpreferences/ad_settings
Analytics and advertising partners
- Google Analytics (GA4): traffic measurement and performance insights. Data may be processed outside your country. IP masking and retention settings may apply.
- Meta (Facebook) Pixel: helps measure conversions and reach people who may be interested in our content or services.
- Hosting, email and infrastructure providers: to operate the site and respond to you.
Legal bases (UK/EEA users)
- Contract: to respond to booking requests and provide services.
- Legitimate interests: website operations, security and improvements.
- Consent: analytics, experience and marketing cookies where required.
- Legal obligation: to comply with applicable laws.
Sharing your information
We share data with service providers that help us run this website and deliver services (hosting, analytics, communications). We require them to protect your data and use it only per our instructions. We may share information if required by law or in connection with a business transaction.
International transfers
Your information may be processed in countries outside the UK/EEA. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
Data retention
- Inquiry and booking records: typically up to 24 months after last interaction unless needed longer for legal/accounting.
- Analytics data: per partner retention settings.
- Cookies/local storage: per category and your choices.
Your rights
Subject to local law, you may have rights to access, rectify, erase, restrict or object to processing, and data portability. You can withdraw consent at any time for consent-based processing (e.g., analytics/marketing cookies). To exercise rights, contact [email protected].
If you are in the UK, you can lodge a complaint with the ICO: https://ico.org.uk/.
Security
We use reasonable administrative, technical and physical safeguards to protect data. No method of transmission or storage is 100% secure.
Children
Our website is not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child provided data, contact us to delete it.
Third-party links
Our site includes links to third-party websites and platforms. Their privacy practices are governed by their own policies.
Changes to this Policy
We may update this Policy from time to time. We will post the updated version with a new “Effective date”.
Contact
Lantern Light House, 46 Ryan Way, Rowenabury, CO1 1QR, UK. Company No. 67198484. Phone: +44 9579903727. Email: [email protected].